Sudden loss of signal in my home!

[Anonymous]

As of 10-12 weeks ago, the reception on my phone within the boundaries of my house has dropped from a normal 4-5 bar "H+" to 0-2 bars of GPRS.

I genuinely struggle to make and receive calls on my mobile now (when at home), as the connection will often fail to sustain a 30-60 second call before cutting out.

At first I thought it could an interuption of service, but after 12 weeks, I think I can confident say that it is not a temporary issue. My dad is also on O2, on a old Nokia 6xxx series phone, still suffers the same issue when he is over; so that rules out my S2 having a hardware fault. My partner is on Vodafone and she has no problems at all! It's so specific to the O2 network it seems?

Problem is, I now have 6 months remaining on my 2 year contract, so can't even jump ship anytime soon.

Anyone have any suggestions?

[Anonymous]

If you only have 6 months left, you could pay off the remainder of your contract then able to go with a network that suits your needs

[Anonymous]

Have you had a look here just to make sure its not a mast problem :http://status.o2.co.uk/

[Anonymous]

I've checked the status, perfect signal apparently. I don't understand how it can drastically change so much, I haven't had any new wireless equipment/routers installed in over a year.

As for the suggestion of paying off my contract and going with another provider; the signal had been fine over the initial 18 months, a bit random and don't see how I should pay out of pocket fo the remaining 6months. (basically £100+ PLUS the new monthly contract charge.)

[Anonymous]

Have you contacted o2 at all to report the problem and see if they can shed any light on it

[Anonymous]

Technically you wouldn't be out of pocket as you would paying what you would owe over 6 months in one lump sum

[Anonymous]

I bought my phone offline, and on a SIM only (2 year) plan, so yes, I will be out of pocket as i'm technically paying for the remainder of a 6month service that cannot be reliably used at home.

I'm hoping an O2 rep would comment/shed light on this issue on the forum, saves me queing up on the telephone support!

[Anonymous]

Doesn't matter where you bought but you will be paying the same amount that you would anyway. Just call 202 or use live chat as there is no real O2 presence here apart from a few employees that post in a personal capacity. We are all customers here just like you

[MI5]

It seems many people don't get what a Community Forum is. Maybe it should be renamed....?

[Anonymous]

Agree mate, as the title doesn't seem clear enough