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Sudden loss of service in postcode SE11

Anonymous
Not applicable

I have worked in SE11 for 8 years and never had any problem with O2.  Three weeks ago  I lost my service as did my colleagues.  Calls are non existent.  Texts are just about ok.  Email is no good and internet access poor.  4G comes and goes. Mostly it shows up as 'E'.  Something must have happened as it is affecting my colleagues too.

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MI5
Level 94: Supreme
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Enter your full postcode here http://status.o2.co.uk/ to check for any reported issues.
If nothing showing you need to call O2 and report it - Get your friends to do it too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143448 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Enter your full postcode here http://status.o2.co.uk/ to check for any reported issues.
If nothing showing you need to call O2 and report it - Get your friends to do it too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 7
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aldaweb
Level 26: Upbeat
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Anonymous
Not applicable
Hi @Anonymous and welcome to the forum,

Here is a good generic self help thread http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

Let us know how you get on.
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Anonymous
Not applicable
Download the MYNETWORK App which can be used to report the O2 masts.
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aldaweb
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@Anonymous 

Snap Bouncy

iPhone 14 Pro (O2 ), S23U (EE), iPad Pro LTE (EE), .

Reviews: iPhone-X-first-impressions ¦ Blackberry Classic ¦ Blackberry Z30 ¦ Nokia Lumia 1020 ¦ Samsung S4 Mini Part 1 ¦ Samsung S4 Mini Pt. 2
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Anonymous
Not applicable
Rofl.

I hope the guides and help we've posted as fellows customers goes to help them. slight_smile
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