Solved: Sudden bill increase

Paul34 · ‎11-10-2021

I have just received an email from O2 stating my air time bill will go from £17 to £20 and my device plan will go from £13 to £20 effective in ten days. Could someone help me and tell me if this is normal and maybe a reason why this is happening?

Thanks

Paul

MI5 · ‎11-10-2021

@Paul34

This sounds more like spam to me as it wouldn't happen under normal circumstances.

If there are inks in the email, do not click on them.

Call O2 to check Guide: Coronavirus Community Help and Support If proven to be spam, you can report it to O2 and action fraud.

O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-10-2021

@Paul34

This sounds more like spam to me as it wouldn't happen under normal circumstances.

If there are inks in the email, do not click on them.

Call O2 to check Guide: Coronavirus Community Help and Support If proven to be spam, you can report it to O2 and action fraud.

O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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