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Sudden bill increase

Paul34
Level 1: Joiner
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I have just received an email from O2 stating my air time bill will go from £17 to £20 and my device plan will go from £13 to £20 effective in ten days. Could someone help me and tell me if this is normal and maybe a reason why this is happening?

 Thanks

 Paul

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MI5
Level 94: Supreme
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@Paul34 

This sounds more like spam to me as it wouldn't happen under normal circumstances.

If there are inks in the email, do not click on them.

Call O2 to check Guide: Coronavirus Community Help and Support If proven to be spam, you can report it to O2 and action fraud.

O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122345 Posts
  • 609 Topics
  • 19059 Solutions
Registered:

@Paul34 

This sounds more like spam to me as it wouldn't happen under normal circumstances.

If there are inks in the email, do not click on them.

Call O2 to check Guide: Coronavirus Community Help and Support If proven to be spam, you can report it to O2 and action fraud.

O2 advice here https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.actionfraud.police.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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