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Student discount

Gracee
Level 1: Joiner
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I recently upgraded and didn’t realised you had to enter your student discount code on checkout (I normally do this all in store)

Looking on the website you can still text 61202 with the discount code from UNiDAYS which I’ve tried but all I’m getting back is ...

O2: Sorry we didn't recognise that. Please check your keyword and try again.

Can anyone help with why this is happening?
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jonsie
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MI5
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@Gracee 

All we know here Guide: O2 Open & Friends and Family discounts - How to sign up 

If no good, you'll need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Gracee
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Thank you however they’re the pages I originally followed and offer no further support to my query
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MI5
Level 94: Supreme
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Then you'll need to call customer service, sorry.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
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