‘Stuck’ order still..

[Gem5]

I ordered a new device last Sunday O2 took my upfront fee. Phone was supposed to come Monday Morning. Still no phone no communication from O2  I’ve had to keep chasing it up and not one person is helping me. I’ve tried to make a complaint several times and I just keep getting told they will credit my account with £18 🙈 I don’t want the money I just want some form of communication! It’s driving me bonkers! I’ve spoke to 4-5 different people now and still no further forward, just keep getting told someone will contact you within 3-5 days 🤣 which still hasn’t happened either. 

[Cleoriff]

Hi @Gem5 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Hope that helps and welcome to the forum. 😁

[Gem5]

I’ve tried them all and they’ve not helped me at all.

[Cleoriff · Accepted solution]

Sorry @Gem5  but the number I gave is specifically for sales and they will help. TBH, it's either out of stock (O2's system is not live) or they are still doing credit checks. Either way, that number should help. Also the social media platforms have a pretty good rating, You just have to persevere I'm afraid.

There's a guide here with numerous numbers for O2. Guide: Coronavirus Community Help and Support 

Your first post is here btw. https://community.o2.co.uk/t5/Pay-Monthly/Order/td-p/1551511 

[Lorijess]

Hi, same thing with me, took my upfront money but still no iPad and it’s been 10 days now, really cheesed off with chasing them up, being cut off etc  it’s simply not good enough!

[trucksupport]

HI . Did you manage to resolve the problem. I've been waiting since the 18th may and the order is still being processed. its definitely not a credit issue as I  picked up another device in-store on the 19th.

o2 have told me they have a tech issue .  its crazy how long its taking 

[Saul1]

The same thing has happened to me paid upfront they sent me contract etc seems like everything was good to go but nothing so far contacted them said they would chase it up still nothing not getting any info at all 🙄