Stuck in "credit check"

[SamL1528]

Hi, 

Can someone please help? I took out a new o2 contract last Friday (one week ago today), apart from the initial email order confirmation I have received nothing from o2. I have called them 3 times now and they just keep saying that its with the credit check team which no one seems to be able to contact, apart from sending and email internally. 

There is no reason why the credit check should fail, it just seems that my order is there but nothing is happening with it. 

Is there anyone on here that can help and look further into it, it should not take this long! I am getting fed up of o2 already!

Thanks

Sam.

[Enlli]

As you have phoned on a number of occasions I'll ask an advisor on here to take a look.

@O2Sarah-  or @O2Jonathan can either of you help? Thanks

[O2Jonathan]

Thank you for tagging me @Enlli I will private message you now @SamL1528 .

[SamL1528 · Accepted solution]

This is now resolved, and I have collected my new phone. Thank you @O2Jonathan for your help. Very efficient, thank you.