Struggling to pay during furlough period

[Lorraine4]

I have been put on furlough period at work and brings me unable to pay my bill until I get back to working full hours. I saw on the 02 website about calling 0800 902 0217 if you was having trouble, I then called this number and was put through to someone on the phone that made it very unclear for what I should do/ could do. I was told a £3.50 late fee would be put on my account and so on, however I was not even asked when I could pay and was told I was going to be put on hold to put it all though and then hung up. What should I do?

[pgn]

You are going to have to call O2 Payments Team, @Lorraine4- numbers contained in the doc linked below.

Chances are your phone will be cut off, it is automatic once you go into arrears, so you will have to call O2 each time that happens until the bill is settled in any case. Land-line numbers in the doc below as well, for when this happens. 

Guide: Coronavirus Community Help and Support

Try calling around 8am weekdays, and try any option until you get onto the music on-hold queue - then listen to music until they answer. 

A good book and the phone on hands-free mode helps 👍

[MI5]

@Lorraine4 

Call back Guide: Coronavirus Community Help and Support 

[TallTrees]

Yes agreed call back, that attitude was not good at customer services, @Lorraine4 There are some nice people out there 😊 even though tough times now.
Good luck and welcome to the o2 community forum from TallTrees