Hello O2,
We are a family of 5 Vodafone customers struggling to move our SIM-only monthly contracts to O2.
Using USwitch, I took out 2 new SIM-only contracts for my kids porting their numbers on the way. I was then unable to take out the 3rd+ online. The credit check started failing.
I called O2, and they said I had to wait for the two direct debits to be taken (2x£8) before attempting any additional contracts - this would take 2 weeks 😞
So I waited 2 weeks confirmed the direct debits were taken and attempted again.
It is still failing on a credit check.
I lost multiple hours yesterday trying to get through to someone in customer service.
I did eventually get through and the person was knowledgable.
They attempted to add additional contracts whilst on the phone and it also failed.
It looks like you can only take 2 contracts per person (email address/bank account) which sounds ludicrous.
I said I could use my partner's bank details for the credit check, which would give me an additional 2 family members moving over. But what about the last person?
I didn't like this approach, if there wasn't enough money in their account to pay for the direct debit (for whatever reason) it would affect their credit rating.
I now have 2 kids with 02 and 3 wishing to move over.
How can I mirror my existing Vodafone setup where I am the lead account holder with 5 family member contracts all being paid from my (single) account?
Why is this so difficult o2?
