Stripey giraffe

[Mins]

I have been charged £12 a month for 4 months from stripey giraffe. When I emailed them to advised I've never subscribed to this. They advised me I did on 31.12.18 at 2 PM. This is clearly not possible as I was working from 7.30 to 4pm. How can I go about claiming my money back from either this company or 02 as I did not give permission for any of these companies to take money through my contract. Someone please help!!!

[Zee]

Thank you to everyone who's posted with their experiences and advice.

[TallTrees]

Hi @Zee
Hope you have been able to get your money back
following the advices in the preceding posts, if you need any further information let us know.
Welcome to the o2 community forum.