Strange problem.

[Anonymous]

Posting this on behalf of a friend to see if anyone has any ideas.

My friend has has been with O2 for years. All of a sudden this past two weeks she can't make or receive calls when at home. Signal shows as full but she cant call or text.

At first she thought it was her phone. So reset etc. still the same. She has had her sim exchanged at on O2 store twice in case the sim was the issue. Tried her sim in a different phone. Still the same.

Thing is the phone works 100% fine everywhere besides her house.

Her son is on O2. He has no issues. I'm with O2. I have no issues when there.

O2 customer service have said 'we don't know' every time she has called. That or 'call back in 24 hours if its still happening'. Then they revert back to the 'I don't know'.

Anyone have any idea what it could be?

[MI5]

You are correct - It really is a strange problem.... What phone are we dealing with ?

[Anonymous]

Her phone is a galaxy s3. She's also tried the sim in a HTC desire for a day too. Same issues.

[MI5]

So basically the issue follows the sim, but the sim has been replaced twice already? This would indicate something at the account end, but I've no idea what it could be. When you say "at home" is that just indoors at home or does it extend to outside in the garden too?

[Anonymous]

Yes. The issue follows the sim. It's outdoors too. Soon as she gets within say 50ft of home. She can't make or receive calls.

She did a test earlier after the school run. Kept calling the house on the way home and all worked fine until two streets away from home then stopped working.

[MI5]

Has there been any changes to buildings or terrain recently? Any work on going in the area?

[perksie]

Very odd one, my money is still on the sim.

Please let us know if you find a solution to this.

[Anonymous]

No. Nothing new in the area.

Her son is with O2 and is having zero issues.

[MI5]

It has to be sim or account although I have no idea why it would switch off in one area only. Is there anything on her account like O2 Favourite place ?

[Anonymous]

No. She's made no changes at all and has been with O2 for 7 years.