Solved: Re: Stopping Airtime plan

Cameron1983 · ‎22-10-2021

Due to posting abroad with the military, I am unable to utilise my O2 airtime plan in Brunei at a cost effective rate.

Am I able to use the Armed Forces Covenant to freeze my airtime plan for the duration of my posting (2 years), and on my return to the UK, unfreeze my airtime tariff and continue with whats in place?

Clearly I'm still using my device which I am happy to continue paying for each month.

Any assistance greatly appreciated

MI5 · ‎22-10-2021

@Cameron1983

Yes you can.

O2 advice here https://www.o2.co.uk/help/pay-monthly/mod-personnel-suspending-contracts-of-mod-spouses-and-families....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

madasaf1sh · ‎22-10-2021

@Cameron1983

The best people to ask is Customer Services, as they are both tied together now

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎22-10-2021

@Cameron1983

Yes you can.

O2 advice here https://www.o2.co.uk/help/pay-monthly/mod-personnel-suspending-contracts-of-mod-spouses-and-families....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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