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Stolen phone

Alisha_2004
Level 1: Joiner
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My phone was stolen and I have called to block my SIM. My replacement phone has arrived and I need a new SIM.

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madasaf1sh
Level 77: Grand Master
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@Alisha_2004 

 

It may be in the post, as it may have been sent by Royal Mail which is 5 - 7 days delivery, if you need one urgently, then pop to an o2 shop with Photo ID and they can sort you out a new sim card.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 77: Grand Master
  • 10780 Posts
  • 59 Topics
  • 3111 Solutions
Registered:

@Alisha_2004 

 

It may be in the post, as it may have been sent by Royal Mail which is 5 - 7 days delivery, if you need one urgently, then pop to an o2 shop with Photo ID and they can sort you out a new sim card.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
Level 94: Supreme
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Registered:

@Alisha_2004 

One should have been sent to your home address.

Chase it with O2.

Guide: How to find help & contact O2 

Guide: Lost or Stolen O2 Device? - How to Report it 

You will also need to call to have bars lifted when the sim arrives.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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