Solved: Re: Stolen phone :(

Anonymous · ‎11-07-2017

I recently had my phone stolen after topping up my o2 balance. Is there any way to be refunded the total of my remaining balance, or even have it transferred to a new sim?

MI5 · ‎11-07-2017

Yes a replacement sim from o2 will have your same number and balance on it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Anonymous · ‎11-07-2017

@Anonymous Firstly have you reported the phone stolen to o2 & the police. O2 can then bar the sim which will stop the credit being used

MI5 · ‎11-07-2017

Yes a replacement sim from o2 will have your same number and balance on it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MI5 · ‎11-07-2017

Lost and stolen advice here
https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎11-07-2017

Hi @Anonymous welcome to the forum! Sorry to hear your phone was stolen. 😞 Please follow the advice above for reporting your device stolen and getting a replacement SIM! Keep us updated on how you're getting on.

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