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Anonymous
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Stolen phone :(

I recently had my phone stolen after topping up my o2 balance. Is there any way to be refunded the total of my remaining balance, or even have it transferred to a new sim?

Anonymous
Posts: 0

Re: Stolen phone :(

@Anonymous Firstly have you reported the phone stolen to o2 & the police. O2 can then bar the sim which will stop the credit being used 

Posts: 117,655
Topics: 576
Solutions: 16,538
Registered: ‎04-04-2012

Re: Stolen phone :(

Yes a replacement sim from o2 will have your same number and balance on it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 117,655
Topics: 576
Solutions: 16,538
Registered: ‎04-04-2012

Re: Stolen phone :(

Lost and stolen advice here
https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 7,880
Registered: ‎23-07-2014

Re: Stolen phone :(

Hi @Anonymous welcome to the forum! Sorry to hear your phone was stolen. Smiley Sad Please follow the advice above for reporting your device stolen and getting a replacement SIM! Keep us updated on how you're getting on. 

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