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Stolen phone :(

Anonymous
Not applicable

I recently had my phone stolen after topping up my o2 balance. Is there any way to be refunded the total of my remaining balance, or even have it transferred to a new sim?

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MI5
Level 94: Supreme
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Yes a replacement sim from o2 will have your same number and balance on it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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4 REPLIES 4

Anonymous
Not applicable

@Anonymous Firstly have you reported the phone stolen to o2 & the police. O2 can then bar the sim which will stop the credit being used 

MI5
Level 94: Supreme
  • 117777 Posts
  • 604 Topics
  • 16568 Solutions
Registered:
Yes a replacement sim from o2 will have your same number and balance on it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

MI5
Level 94: Supreme
  • 117777 Posts
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  • 16568 Solutions
Registered:
Lost and stolen advice here
https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Marjo
Former Staff
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Registered:

Hi @Anonymous welcome to the forum! Sorry to hear your phone was stolen. 😞 Please follow the advice above for reporting your device stolen and getting a replacement SIM! Keep us updated on how you're getting on. 

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