- 1 Posts
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1 ACCEPTED SOLUTION
Accepted Solutions
- 122767 Posts
- 826 Topics
- 7463 Solutions
Hi @Sarahjane1
This isn't customer services, we are all customers like you, However some advice below..
When did you order it? Have you received anything to say you have been accepted?
If you have been approved for your device you will get a tracking number when it's dispatched
https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order
If you want to know more you will need to contact customer services and check it with them
https://www.o2.co.uk/contactus
Welcome to the forum 
- 122767 Posts
- 826 Topics
- 7463 Solutions
Hi @Sarahjane1
This isn't customer services, we are all customers like you, However some advice below..
When did you order it? Have you received anything to say you have been accepted?
If you have been approved for your device you will get a tracking number when it's dispatched
https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order
If you want to know more you will need to contact customer services and check it with them
https://www.o2.co.uk/contactus
Welcome to the forum
- 144075 Posts
- 634 Topics
- 27591 Solutions
Is this a new contract, an upgrade, a repair or insurance replacement?
- 5434 Posts
- 304 Topics
- 65 Solutions
Hi @Sarahjane1 and welcome to the Community 
How are you getting on with this, any news on your phone?
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
