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Still waiting for pick up... four hours later

SJCK
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Trying to cancel my contract. I’m four hours in to being on hold. Is there any other option available for cancellation? Before I was in two minds about switching to Giff Gaff. Now it’s a cert. 

 

 

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MI5
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@SJCK 

How to cancel here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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SJCK
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Call rang out after four-and-a-half hours. Half a day wasted on an issue that remains unresolved. All chat agents are apparently busy. Surely O2 cannot effectively bar customers from leaving like this.

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jonsie
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madasaf1sh
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@SJCK 

 

Sounds like your call got lost in the call queue system, and 4 /12 hours sounds like a call to Virgin Media or British Gas.. and it should have cut you off. 

 

Best way is to either do PAC to 65075 which will generate a PAC code

 

or you can use STAC to 75075 if you dont want to keep your number. 

 

The give the code to GiffGaff and everything will be cancelled and your final bill issued by o2...

 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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jonsie
Level 94: Supreme
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Registered:

MI5
Level 94: Supreme
  • 143441 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@SJCK 

How to cancel here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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