Still no sign of my number porting across

[BiggBallz]

3 weeks and my old number still hasn't ported across. Lost signal on my old SIM a fortnight ago, phoned customer service around the same time and they said it is still going through.
Blaming the whole Covid19 situation which is fair enough, but it's more than a minor inconvenience now.
Also a bloody nightmare to get through to customer service without lying.

[jonsie]

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[Cleoriff]

@BiggBallz 

Porting is taking ages due to the current situation.

If you need to contact O2 then use the numbers in this advice guide Guide: Coronavirus Community Help and Support 

[BiggBallz]

Thanks Cleoriff that is helpful.

There is on your link, a small paragraph explaining the situation that puts my mind at ease somewhat. So long as it is going to port. I can wait a bit longer but it's hard for folk to contact me.
I have had my old number for going on twenty years so I really don't want to lose it.