cancel
Showing results for 
Search instead for 
Did you mean: 

Still no phone unlock!!!!!

Studoo
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Still waiting after two weeks almost,first request via phone no advised would be unlocked within 7 days!,nothing!

last Wednesday tried live chat,was advised that no record of unlock request existed ,however confirmed that she had completed necessary form and unlock should happen soon.

Still waiting ,getting cross now at lack of concern about a departing customer( my two year contract expired on 18.09.18)

Going to go sim only for now as my iPhone 6s still meets my needs,will probably upgrade next year but unlikely to use O2 unless they sort this out quickly now.

Are you listening O2?

stuart

Message 1 of 16
2,384 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Thanks for the mentions guys and apologies for missing this one earlier @Studoo

 

I'm sure we can help you out with getting your phone unlocked. I'll send you a message so we can talk further as I'll need a few details from you. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

View solution in original post

Message 13 of 16
1,701 Views
15 REPLIES 15

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
@Martin-O2 @Marjo can you help out here?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 16
1,905 Views

darenth
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

join the club, I have been trying to unlock my wifes phone for 4 weeks, o2 must be the most incompenent company I have ever made the mistake of dealing with. Their management needs to look very carefully at what they call 'support'

Message 3 of 16
1,850 Views

Studoo
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks for that Mate,makes me feel a whole lot better.......not.Oh well I’m not alone that’s a help!

 

Message 4 of 16
1,812 Views

Studoo
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Btw,does O2 monitor this forum?

If yes,then a simple reply would be good manners!

studoo


@Studoo wrote:

Still waiting after two weeks almost,first request via phone no advised would be unlocked within 7 days!,nothing!

last Wednesday tried live chat,was advised that no record of unlock request existed ,however confirmed that she had completed necessary form and unlock should happen soon.

Still waiting ,getting cross now at lack of concern about a departing customer( my two year contract expired on 18.09.18)

Going to go sim only for now as my iPhone 6s still meets my needs,will probably upgrade next year but unlikely to use O2 unless they sort this out quickly now.

Are you listening O2?

stuart


 

Message 5 of 16
1,810 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
I've tagged our admin in my post above. They will be in touch with you tomorrow.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 16
1,808 Views

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Studoo No, you're not alone. This problem has been going on now for months, with no fix in sight. I'd say there's a minimum of at least two posts a day these days of people having unlock issues. This is a simple technical problem which O2 should have addressed long ago, yet the farce continues. Nowadays all O2 phones are sold unlocked, so it's only people who have older phones that are having problems. It really is absurd that it's taking so long to resolve this. 

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 7 of 16
1,802 Views

Studoo
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks M15

fingers crossed🤞🏻

Message 8 of 16
1,797 Views

Rob8958
Level 1: Joiner
  • 8 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Just got mine unlocked today after 8 days it was quite quick after I rang them on Saturday told them I did it on my o2 a week ago they said they had no record of me trying to do it on my o2 but the lady said she would do it over phone all done now .. just very slow it’s always the same if money was involved for them they would do it as you where speaking to them but nothing in it for them
Message 9 of 16
1,782 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:
Message 10 of 16
1,781 Views