Still no dispatch email 1 week from order.

[Anonymous]

Hi all I'm knew to O2 and just wanted some advice. I ordered the iPhone 5c 16gb in pink last Saturday, order wen through and at the end It said referred to credit, I thought ok, here comes the deposit email. Anyway to my surprise Monday I had an email saying your order is being processed and will be dispatched shortly. So I called CS to confirm which stage it was at, he advised the order is completed and he phone is waiting to be dispatched. Due to be delivered to store on the 16th (my request)
Anyhow I'm still yet to recieve a dispatch email I've spoke to several customer service advisors who basically have said "I have no idea why it's not been sent' as you haven't allocated a parcel number there's not much we can do" I've been into store they weren't helpful either just a case of we will ring you when it comes. I've been told by live chat they will out a priority note on my account this was Thursday to be dispatched within 24 hours....nothing.
Is this normal?
They've litrally completed my order even allocated my new pay monthly mobile number, but nothing yet. It's in stock also, no problems there, and it was referee to credit on 12th and successfully passed on 13th requiring no information. I'm baffled and so annoyed now.

[MI5]

As I suspected, I guess the previous order was cancelled due to Toby`s intervention. It's just a shame CS couldn't convey that too you last night

[Anonymous]

It's bonkers bare it in mind i still have no response from credit referral or no email like last time saying it's being processed. Just everything on my O2 is set up, the text and O2 now confirming the courier has picked it up and I actually have a parcel number.
I truly gave up hope.

[jonsie]

Hopefully all ends well for you but really no one should have to go through all this stress just to buy a phone on line (shakes head in wonder!).

[Anonymous]

I am truly truly grateful for ALL of your input.

[Anonymous]

Tbh ALL we can do is hazard a guess to what's gone on behind the scenes.

Do let us know when you get your hands on your iPhone 5c.

[Anonymous]

I absolutely will. Just checked the tracking. It's been collected, no longer in O2 warehouse now. Phew.

[Anonymous]

Nearly there.

[Anonymous]

Text this morning, due to arrive between 1-2pm, excited. 🙂

[jonsie]

Not long now then. Hope the phone proves to be well worth the the problems that you've experienced.

[Anonymous]

It's here, all set up, delivery was before quoted time so a small bonus, all set up just having a little explore now 🙂