Solved: Re: Still getting contract bills form O2 after swi...

Arran · ‎22-08-2019

Hi, can anyone help or suggest what to do please.

I have switched services from O2 to another provider and have a new phone with a new number. I am still receiving contract bills from O2 nearly 2 months later and can't access my O2 details due to the security process of a code being sent to my old number on my old phone which I don't have anymore. It seems like a catch 22 situation.

Any help would be most appreciated, thanks.

Arran

MI5 · ‎22-08-2019

@Arran

Sounds like your contract wasn't cancelled so you need to call customer service now to get it done.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-08-2019

@Arran

Sounds like your contract wasn't cancelled so you need to call customer service now to get it done.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎23-08-2019

Hi @Arran, and sorry to hear there's an issue with your old contract! The method for cancelling a contract can be found in our Guide: Cancelling Your Contract, so to check what's going on it's best to follow the advice above

Let us know how you get on please!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

MI5 · ‎23-08-2019

@EmilieT wrote:
Hi @Arran, and sorry to hear there's an issue with your old contract! The method for cancelling a contract can be found in our Guide: Cancelling Your Contract, so to check what's going on it's best to follow the advice above

Let us know how you get on please!

I didn't include that detail as the OP no longer has access to the O2 number associated with the account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎23-08-2019

@MI5 I only added it for reference

@Arran Do let us know if you managed to get it sorted with Customer Service, or if you need any further help please!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register?

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