Solved: Re: Still can't make calls

Chrissy · ‎23-10-2018

I've paid my bill and still can't make calls

MI5 · ‎23-10-2018

You'll need to check with customer services @Chrissy, but usually takes up to 24 hours to reconnect you.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎23-10-2018

You'll need to check with customer services @Chrissy, but usually takes up to 24 hours to reconnect you.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

gmarkj · ‎23-10-2018

Have you tried contacting customer service?
When did you pay the bill, as o2's system updates overnight.
Something else to try is turn your phone off/on.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Anonymous · ‎23-10-2018

@Chrissy This is where you should really have a Direct Debit in place

Marjo · ‎24-10-2018

Good morning @Chrissy welcome to our community! Sorry to hear you had trouble making calls - did you manage to get things sorted with customer service as adviced above or are you still stuck with this? Let us know how you're getting on.

O2

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