Still being charged after contracting ended last month
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on 05-11-2024 13:25
Hi there
My contract ended last month and I'm still being charged and receiving emails stating direct debit and bill still in place and that's it is going up next month. I also did not receive a final bill after the 14 days from disconnection.
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on 05-11-2024 13:35
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on 05-11-2024 13:35
Did you actually cancel the contract or just assumed it ended at the end of the minimum term..
All the details on how to cancel are here Guide: Cancelling Your Contract
And contact details for Customer Services are here Guide: How to find help & contact O2
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 05-11-2024 14:02
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on 05-11-2024 14:02
Hi there
I spoke to two people on the phone and I've received numerous emails stating my disconnection date as I had stated I would not be renewing my contract after the term ending and would be leaving O2. This has all been confirmed via emails but I'm still being billed ;( i never even used the sim card and just want out of the contract as it has ended but I am going around in circles.
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on 05-11-2024 14:26
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on 05-11-2024 14:26

