cancel
Showing results for 
Search instead for 
Did you mean: 

Still awaiting a call back regarding a complaint from over a week ago

Clarearrrggggh
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Was told I would get a call back about my complaint which I haven't and I am being charged for using a service that I could not use. I was also promised a call back from another person to check that my issue had been resolved within 24 hrs this was last wed.

Message 1 of 3
524 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 77: Grand Master
  • 11629 Posts
  • 64 Topics
  • 3163 Solutions
Registered:

@Clarearrrggggh 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

Message 2 of 3
519 Views
2 REPLIES 2

madasaf1sh
Level 77: Grand Master
  • 11629 Posts
  • 64 Topics
  • 3163 Solutions
Registered:

@Clarearrrggggh 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 3
520 Views

Clarearrrggggh
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Thank you, I read on the website it was customers and 02. I've messaged on Facebook now :), thank you

Message 3 of 3
498 Views