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Still awaiting a call back regarding a complaint from over a week ago

Clarearrrggggh
Level 1: Joiner
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Was told I would get a call back about my complaint which I haven't and I am being charged for using a service that I could not use. I was also promised a call back from another person to check that my issue had been resolved within 24 hrs this was last wed.

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madasaf1sh
Level 76: Forum Legend
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@Clarearrrggggh 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
  • 9984 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Clarearrrggggh 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Clarearrrggggh
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Thank you, I read on the website it was customers and 02. I've messaged on Facebook now :), thank you

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