Still No double data volt bolt on

[Hagus72]

Hi

Any ideas why my double data volt bolt on has still not come through? Still only got 5gb after 2 refreshes now. Also I have looked in my volt bolt ons and it is not in there. This was purchased through Virgin if that makes any difference 

[pgn]

Matches mine, as seen in MyO2 app, @Hagus72:

Seems like you need to follow @madasaf1sh's advice and reach out to O2's Social Media Team, links also just below this post. Good luck!

[Hagus72]

cheers all i will contact them on social media

[Hagus72]

hi all

bit of an update. I contacted o2 yesterday via the various social media platforms you guys suggested. all i got really was "oh yes we can see you have the volt bolt on" . in the end i had to call them this morning. the agent i spoke to said "i have no idea why you do not have the double data, as you have the volt bolt on". awesome 🙄. However she did say she would sort it today and hey presto.........

Nice shiny 5gb data add on. then about 5 minutes after it went live the social media team got back to me to say they had sorted it. 😂

Lots of confusion around this joint venture me thinks. I have messaged the team back to ask why it wasnt already added, as it has been live since the end of Jan, i am not expencting a response.

to sum up..........

• I didnt need to do anything (as i was informed) it should have been done automatically.
• Forum team were really helpful and pointed me towards the o2 social media team
• If it says your volt add on is live, dont mess about and wait just ring them up, you will be waiting for ever
• Dont bother going in the o2 shop for advice, might as well talk to next doors cat. They told me to wait a month as it will come live on the next refresh 🙄

hope this helps someone

cheers all

[Cleoriff]

Thanks for that update @Hagus72. It will help me when I next post as the Volt Bolt On isn't applicable to me.

I will bookmark your post.

PS Loved the bit about talking to 'next doors cat' 😂