Sunday afternoon and still no 3G service. Tried rebooting the phone etc but still getting No Service sign when I switch on 3G. At least by switching off 3G I can make calls and send text by 2G. I agree that a smart phone without 3G is not a smart phone but I expect it will be solved soon. It is annoying that o2 issued a press release on Saturday saying the problem has been resolved when it clearly has not been resolved for some customers. I also think they are wrong in not giving customers a pro rata refund. How can they justify charging for a service that they are not providing. However, I will be staying with o2 because I can clearly remember how bad my previous service provider was and at least o2 customer service answer the phone, and it's a free call, even if they did just tell me to give it another day and phone back again if the problem doesn't resolve itself. Why is the onus always on the customer to chase customer service departments. Surely they should phone me back to check if I still have a problem. And - no apology and no offer of a credit to compensate for the downtime. All service providers seem to take their customers for granted. The only difference between them is to what degree they take us for granted. In my experience, I actually think o2 are one of the better ones, but my patience is being tested - too many network problems.
