Hi,
two days ago I ordered a new O2 sim (pay monthly) and in the form, I indicated that I would like to keep my number and provided my PAC.
This morning I've received my new O2 sim and I've put on my iPhone and also activated it (sending a text to 20220). My question is about when I will be transferred to my "previous" number because I haven't received any text yet with the transfer date.
Now I've sent this form
https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number/online-form
but I've received an email saying:
"The request could not be completed, the following reason is given for the rejection:
Validation Exception: Sorry, the information provided for our security checks is incorrect. Please check and resubmit your request."
Many thanks.
