Status on a mobile number transfer (PAC has been provided)

[soso75]

Hi,

two days ago I ordered a new O2 sim (pay monthly) and in the form, I indicated that I would like to keep my number and provided my PAC.

This morning I've received my new O2 sim and I've put on my iPhone and also activated it (sending a text to 20220). My question is about when I will be transferred to my "previous" number because I haven't received any text yet with the transfer date. 

Now I've sent this form 

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number/online-form

but I've received an email saying: 

"The request could not be completed, the following reason is given for the rejection:

Validation Exception: Sorry, the information provided for our security checks is incorrect. Please check and resubmit your request."

Many thanks.

[Cleoriff]

@soso75 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Guide: Migration & porting into O2  

[soso75]

Thanks

I contacted on Twitter and the answer was just to wait tomorrow.

thanks 

[soso75]

Hi,

I've received two texts messages saying:

"O2: Sorry, we are unable to process your port in request please call us on 0344 8090202" 

I've called this number and they told me that tomorrow I will be transfered to my previous number, but now I just received again the O2 text with the previous message.

Please could you have a look at the status of the transfer?

many thanks,

[MI5]

@soso75 

Just keep rebooting your phone until the port completes.

[soso75]

Yesterday the O2 person who attend my call told me that she will send me an email with instructions to transfer the number if I'm using an iPhone, but I haven't received anything yet. Please could you let me know if there are any specific things to do with my iPhone?

At this moment I continue with the new O2 number, waiting to be transferred, but the O2 person told me that it will be today at 6 pm, so will wait.

[MI5]

@soso75 

After the port has completed, you will need to check the correct number is in Settings >Phone >My Number.

If wrong, you can edit it to the correct number, save it, then reboot your phone.

[soso75]

many thanks for your quick answer.

Can I ask about what time is normally the port? 6 pm? From my previous experience I thought it was very early in the morning.

[MI5 · Accepted solution]

Usually early in the day but can be anytime up to 9.00pm @soso75 

[soso75]

Solved. I've been transferred to my number some minutes ago. 

Many thanks