Started a £10 a month contract in March... and bill has gone up immediately!

[simonliu79]

Surely this can't be right? I understand that prices rise in April but having signed up to a contract less than a month ago and have it increase immediately is ridiculous!

From my first bill I can see that I haven't even had 1 month charged at £10, it's absolutely laughable.

[MI5 · Accepted solution]

@simonliu79 

As stated at the ordering stage, any contracts taken before March 25th are going to be effected by the annual price increase.

[Cleoriff]

@simonliu79 

It will be the hefty RPI increase starting from April.

https://www.o2.co.uk/prices 

Every network is the same.

[simonliu79]

Having signed up to a £10 contract which never once would be charged at £10 seems rather disingenuous no?

[MI5]

I agree completely @simonliu79 

However, I can only sympathise. 

Have a chat with O2 social media team and see if they will offer you a discount.

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

[simonliu79]

Called them and after a conversation they've agreed to let me cancel the contract with no early termination fee.

[MI5]

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