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Start of a new bundle

Anonymous
Not applicable

on ‎25-05-2017 09:02

on ‎25-05-2017 09:02

Having run out of data I checked yesterday that I had enough to start a new bundle today switched on the phone only to be told I did not have enough for the new bundle. I had £16 bal yesterday and today told I had £14 not enough for the bundle I had chosen. So on a budget I have had to chose a £10 bundle instead. Not happy!!

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Anonymous
Not applicable

on ‎25-05-2017 09:08

on ‎25-05-2017 09:08

If you don't have enough credit for that particular bundle then you can't have it but as a side question your mobile data would have switched to the £1 web daily charge which takes off a £1 each day for data

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MI5
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on ‎25-05-2017 09:09

on ‎25-05-2017 09:09

You must have used £2 on something.
Unfortunately that's how PAYG works - credit is taken for data, calls and texts when bundle allowances are used up.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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