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Staff incompetence, compounded by corporate indifference.

Anonymous
Not applicable

on ‎05-07-2017 17:05 - last edited on ‎06-07-2017 07:41 by Moderator

on ‎05-07-2017 17:05 - last edited on ‎06-07-2017 07:41 by Moderator

Well got a new phone that when set up wouldn't except the code, done factory reset now blocked by gmail log on. Into o2 shop 3 times for help but no help there, rang 03448090202 promised an email of proof of purchase so I can go to Samsung shop but no email, so paid a months money for nothing really fed up

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Anonymous
Not applicable

on ‎05-07-2017 17:08

on ‎05-07-2017 17:08

@Anonymous Complain here

 

http://www.o2.co.uk/how-to-complain

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MI5
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on ‎05-07-2017 17:48

on ‎05-07-2017 17:48

@Anonymous wrote:

Well got a new phone that when set up wouldn't except the code, done factory reset now blocked by gmail log on. Into o2 shop 3 times for help but no help there, rang 03448090202 promised an email of proof of purchase so I can go to Samsung shop but no email, so paid a months money for nothing really fed up

You can download a copy of your order as proof of purchase from your MyO2 http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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