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Split port chaos

gejjaxxita
Level 1: Joiner
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I've recently signed up to O2 from Vodafone and I now have a "split port".Half my calls and SMS are going to the vodafone SIM and half are going to O2. Every time I call O2 customer services they are extremely unhelpful and just say "The port has worked" or "Have you tried turning your phone off and on again. This is really frustrating as you can imagine because I need to keep switching between two SIM cards.

 

Can someone contact me to get this resolved? I fear I'm going to have to change my number.

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gmarkj
Level 66: Unequalled
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Can you try and help @AnnManchester  please @O2Sarah- ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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O2Sarah-
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Thanks again @gmarkj 

@AnnManchester I will send you a private message so we can look into this 

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