Spent all day just trying to pay my bill

[Anonymous]

Can anyone tell me when I can make a payment today...Spent all day waiting for the 'Errors' to be sorted on the main O2 website....also Text link not working. Hey guys and girls we are in 2017 now ...can we not get the simple stuff done a bit quicker so I do not have to spend my weekends dealing with this nonsense?

[Cleoriff]

To be honest I was ALWAYS stating direct debit is the 'only' way to pay a contract.... until I wrote the community guidelines and asked everyone here (at the time) for their input.

When I listened to what people had to say, I had a much clearer perspective and (less tunnel vision :smileywink:)

What I do object to are those who take out a contract purely to get the phone of choice... and immediately cancel the direct debit. Those are the people who never intended paying via that route..so they are the ones who are committing fraud in my opinion...

[Wa10]

Absolutely! And that's what the wording of the terms is there to protect against primarily.

People's circumstances change, heck I know that as well as anybody, and unless somebody is taking the proverbial I can't imagine O2 enforcing that term where somebody is in difficulties or would be pushed into difficulties. However, technically and legally, they reserve the right to do so where necessary. 

[jonsie]

Forget the pros and cons, o2 should enforce the direct debit. Cancel it and receive the full bill...but that's just my particular view on the subject. Sorry if this upsets anyone but you make a rod for your own back when cancelling and we all know the unreliability of the O2 payment system despite company denials.

[Cleoriff]

I would agree to some extent...however O2 themselves offer up various other ways to pay a contract...so they should exclude and remove those options if they want to enforce DD...

[viridis]

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@chrisymon wrote:

You have chosen this option not o2. Maybe go back to how it should be paid by Direct Debit as it is 2017!!!!

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Yes, lots of things that should happen in 2017, 

Not making people wait 3 months to return dangerous goods, refunds that get forgotten, stock that never arrives, a manager callback actually happening, digital calls not getting crossed, money taken AT dispatch not 6 weeks before....

But it's ok to point the 2017 finger away from o2 isn't it..

[Cleoriff]

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@viridis wrote:

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@chrisymon wrote:

You have chosen this option not o2. Maybe go back to how it should be paid by Direct Debit as it is 2017!!!!

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Yes, lots of things that should happen in 2017, 

Not making people wait 3 months to return dangerous goods, refunds that get forgotten, stock that never arrives, a manager callback actually happening, digital calls not getting crossed, money taken AT dispatch not 6 weeks before....

But it's ok to point the 2017 finger away from o2 isn't it..

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Didn't you have major problems with the payment system as well @viridis (for about 8 months)

[viridis]

Yes, it didn't work. End of.
They updated something and it screwed so many card payments, even people wanting to buy goods couldn't.

[jonsie]

But as I remember O2 openly stated there wasn't a problem. ...

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@viridis wrote:
Yes, it didn't work. End of.
They updated something and it screwed so many card payments, even people wanting to buy goods couldn't.

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[MI5]

Is there ever?

[jonsie]

Only in the real world!!