Spent Over Line Rental

Anonymous · ‎04-09-2015

I recieved a message earlier today that I had spent over my line rental and that I wouldnt be able to make/recieve calls and texts until I pay some money.

I paid what I was asked to pay about 5 hours ago and I still can't make/recieve any calls or texts.

Any idea when I can use my phone for what I pay to use it for again??

Cleoriff · ‎04-09-2015

You may need to wait till tomorrow when it gets updated. if not ring CS

http://www.o2.co.uk/contactus

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MI5 · ‎04-09-2015

Try after midnight.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-09-2015

Thanks for the replies.

I got through on the live chat.

They said it usually takes 24 hours for the block to be removed but they would do it there and then.

That was 7 hours ago and still nothing has changed.

Can't ring CS as my I can't ring anyone.

Nice day of travelling ahead now with a phone thats only useful as a paper weight.

jonsie · ‎05-09-2015

I personally don't have faith that Chat will sort this for you. You really need to call them if you can either borrow a phone or use a landline.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎05-09-2015

Live chat? I doubt they would have done anything. As said it will take 24hrs but you need to speak directly to CS...

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