Spendcap

[Gardener1197]

I went near my spendcap, paid my bill early, but calls, except to O2 are still barred. Looking at my account, I have 1,000 minutes left; nevertheless, I still can't make a call.

Can anyone suggest how I might be able to make a call?

[pgn]

Hi, @Gardener1197.

Hi, you need to talk to O2 by phone, either 202 on your mobile or from a land line you can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Best time to get onto the queue seems to be around 08:15 in the morning - when you get to the on-hold music, just hang on, wait - it took 40mins for them to pick up my call off the queue the other day.

Good luck!

[TallTrees]

Hi there @Gardener1197 

Sorry to hear your difficulties.

This is a link to help in these difficult times ~

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su... 

If you call customer services ~ call early 08.00 am you may get some success then.

Good Luck and best wishes TallTrees

[Cleoriff]

Hi @Gardener1197 

All info in here. CS opens at 8am

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...