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Spend cap

M12
Level 1: Joiner
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How can O2 text me at 1400 hours to say I’ve used 50% of my spend cap, then again 18.49 to say I’ve used 100% of my spend cap, this does not ring true to me?? As I’ve not used my phone this afternoon?

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MI5
Level 94: Supreme
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@M12 

Most likely due to the system being slow at reporting usage.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123885 Posts
  • 612 Topics
  • 20066 Solutions
Registered:

@M12 

Most likely due to the system being slow at reporting usage.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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jonsie
Level 94: Supreme
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My O2 isn't a 'live' indication for data usage

It updates at periodically

The only true data usage is at midnight each day and via the phone's own ecord

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