Spend cap

MJ1 · ‎30-07-2020

I'm new to 02. How do I set up a spend cap? I can't find the option in myO2

MI5 · ‎30-07-2020

You need to call O2.

Numbers here Guide: Coronavirus Community Help and Support

Guide: Spend Caps & Charge to Mobile on O2

Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MJ1 · ‎31-07-2020

many thanks for your prompt reply. Much appreciated.

I had also aked the question last night via AURA and had a reponse first things this morning and they sorted it out for me by adding the spend cap so I didn't need to ring 202.

Glad to be a part of the O2 community!:)

Cleoriff · ‎31-07-2020

@MJ1

Very happy to have you here. Pleased you are sorted now and welcome to the community

Veritas Numquam Perit

MI5 · ‎31-07-2020

You're welcome @MJ1

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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