Spend cap

[CraigB1]

I have a nowtv sports subscription that has been on my phone bill prior to coming to O2 and it has worked since switching to yourselves. However I keep getting messages saying I’ve reached the limit of my spend cap and I am now unable to watch anything. It hasn’t been an issue for the past few months, can it just be added to my phone bill so this doesn’t happen going forward

[Cleoriff]

@CraigB1 

You need to remove the Spend Cap. You should be able to do this in My O2.

If you have any issues then contact O2 Guide: How to find help & contact O2