Solved: Spend cap

macca · ‎19-07-2020

anyone any idea how too apply a spend cap need one now but can't get anywhere calling 02 just cuts me off as no important enough

MI5 · ‎19-07-2020

@macca

You have to call.

Try these numbers Guide: Coronavirus Community Help and Support

and say upgrade or fraud to get put through.

Guide: Spend caps on O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎19-07-2020

@macca

You have to call.

Try these numbers Guide: Coronavirus Community Help and Support

and say upgrade or fraud to get put through.

Guide: Spend caps on O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎19-07-2020

@macca

The advice below is taken from a post by one of the O2 Gurus who contribute here. Try calling 202 from your mobile.

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything else which will put you though to someone.

I DO NOT WORK FOR O2

Martin-O2 · ‎22-07-2020

Hey @macca were customer services able to sort out your spend cap?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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