Spend cap

[SarahLou90]

Hello I’m wanting to add spend caps to both my phones but it says to ring o2 when I do it says urgent calls only am I still able to ring them for my spend cap as there is no other way to add or remove it other than ringing and live chat.

Thanks in advance

[gmarkj · Accepted solution]

You would need to call to do this @SarahLou90.
Numbers to try are in the link below:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[O2Karl]

Hi @SarahLou90 

You can try our webchat for this, but I would recommend adding a spend cap by ringing 202.

This would class as urgent as you don't want to go over any bills.

Hope you have a nice day.

[SarahLou90]

Thank you!