Spend cap

[Carol67]

I want to change my spend cap, however whenever I try calling 202, I get told calls can’t be taken at the moment and when I go on live chat, it says I’m outside the opening hours. How can I change it without speaking to someone? Thanks

[MI5 · Accepted solution]

@Carol67 

You must keep trying to call Guide: Spend caps on O2 

[Carol67]

Ok, thank you

[O2Kat]

You can also change your spend cap through the MyO2 app under bolt ons. The change won’t take effect until your next billing date so please bare this in mind.

[MI5]

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@O2Kat wrote:
You can also change your spend cap through the MyO2 app under bolt ons. The change won’t take effect until your next billing date so please bare this in mind.

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Sorry, but no, you cannot.

[O2Kat]

You should be able to change through the MyO2 app shown in the picture below 

[MI5]

@O2Kat 

as you can clearly see in the screenshot I added, it directs you to call CS.

Please don't confuse customers with incorrect information.

[O2Kat]

As a colleague of O2 I am aware of what can and cannot be changed through the MyO2 app. If the poster has upgraded recently (I.e in the last 12 months) then you can change spend cap through the app

[MI5]

https://www.o2.co.uk/help/account-and-billing/spend-cap

​​​​​​​How often can I change my Spend Cap?

Once a day, you can add, remove, increase or reduce your Spend Cap, by calling us on 202 free from your O2 phone, or contacting us through Live Chat. This can take up to 24 hours to take effect.

For each monthly billing period, we’ll apply the Spend Cap which is active at the end of the month to the whole of that billing period.

[gmarkj]

I upgraded this month and while the screen on the app matches your @O2Kat if you click on it the next screen tells you to page that sends you to o2.co.uk/help/spendcap.
That page then says to call customer services to change it.