02-10-2018 20:15 - edited 02-10-2018 20:20
on 03-10-2018 18:45
Yes, Ofcom regs came in on 1st October allowing new and upgrading customers to set a spend limit. Note that it doesn't need to be applied to existing contracts.
I agree that the Ofcom ruling only mandates new / upgrading customers. But since the tools and processes have all been developed for this, what harm can it do O2 to apply it retrospectively to accounts where customers are requesting it? I must have lost the plot somewhere
on 04-10-2018 10:16
I'm assuming its probably because the legislation is brand new, and to back date to cover millions of contracts will likely be a costly and time consuming exercise.
Or maybe it's just because they don't have to
on 05-10-2018 10:06
This has now been resolved, thank you O2.
As was being concluded in the above posts, spend caps are only available to new or upgrading contracts post 1st October 2018. However, I should not of received the text that I did, so I've been sorted out, I guess by exception.
As a final comment on this, it does seem surprising that O2 have taken the Ofcom ruling quite literally and will not allow existing customers to add a spend cap if they request it. Some networks already do this and use it as part of their marketing strategy. We live in a world where any initiatives to offer customers financial protections, for some of us at least, is regarded with the highest level of importance.