Solved: Spend Caps?

dgilbert2 · ‎02-10-2018

I received a text from O2 on 1st October referring me to the link below regarding spend caps;

https://www.o2.co.uk/help/account-and-billing/spend-cap

This advises, in summary, that I can add a spend cap of £0, £5, £10, £15, £20, £30, £60, £100 or £200 by calling Customer Services. I called Customer Services today who were adamant that it could NOT be applied to my account.

I find this most frustrating that having been offered something by text, that it CANNOT be added to give me some financial protection.

Anyone else facing the same issue?

dgilbert2 · ‎05-10-2018

This has now been resolved, thank you O2.

As was being concluded in the above posts, spend caps are only available to new or upgrading contracts post 1st October 2018. However, I should not of received the text that I did, so I've been sorted out, I guess by exception.

As a final comment on this, it does seem surprising that O2 have taken the Ofcom ruling quite literally and will not allow existing customers to add a spend cap if they request it. Some networks already do this and use it as part of their marketing strategy. We live in a world where any initiatives to offer customers financial protections, for some of us at least, is regarded with the highest level of importance.

View solution in original post

MI5 · ‎02-10-2018

It's new for O2 so not surprised it hasn't been trained out to customer services yet.
Call again and you might get someone who knows about it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎02-10-2018

@dgilbert2 What tariff are you on? Was your contract taken directly with O2 or with a third party? Do you know that you can keep an eye on your spending on your MyO2 page?

I DO NOT WORK FOR O2

dgilbert2 · ‎02-10-2018

I took out my tariff 12 days ago, O2 1000 24M 3GB from CPW.

Yes, I am aware of the MYO2 app for keeping an eye on things, but that can only provide retrospective information.

Why offer me something (which is a really helpful cost free option) and then not be able to provide it. I see no exclusions on the linked web page above.

MI5 · ‎02-10-2018

As I said, call again and speak to a different operator.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

dgilbert2 · ‎02-10-2018

@MI5, just tried again, same result. Apparently its only for contracts post 1st October. Seems so silly, especially when mine is only 12 days old.

MI5 · ‎02-10-2018

Ah i see. Yes I knew it was new but wasn’t aware of the date thing. Sorry mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎02-10-2018

@dgilbert2 Spending caps from O2 are very new. First time I'd heard of it. Until now, no one had that option at all. Having your contract though CPW may be an obstacle, so you'll need to speak to customer service to clarify this. If you're that worried about your spend, checking your MyO2 on a daily basis is hardly retrospective. If you check at the end of the day, you'll know where you are for the next so you can adjust.

I DO NOT WORK FOR O2

jonsie · ‎02-10-2018

We have a;ways wanted caps on minutes and texts but this s so new that it's little wonder customer service know diddly squat about this. I'm on contract and have never rrceived auch a text but it would be very helpful for parents to be able to place a cap on their children/s usage.I await the text...... i'

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎02-10-2018

O2 moving with the times ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Spend Caps?

Cancelling my contract

pac code needed

Return to store

O2 account

Billing