Spend Caps? [ Edited ]

[dgilbert2]

I received a text from O2 on 1st October referring me to the link below regarding spend caps;

 https://www.o2.co.uk/help/account-and-billing/spend-cap

This advises, in summary, that I can add a spend cap of £0, £5, £10, £15, £20, £30, £60, £100 or £200 by calling Customer Services. I called Customer Services today who were adamant that it could NOT be applied to my account.

I find this most frustrating that having been offered something by text, that it CANNOT be added to give me some financial protection.

Anyone else facing the same issue?

[MI5 Level 94: Supreme]

It's new for O2 so not surprised it hasn't been trained out to customer services yet.
Call again and you might get someone who knows about it.

[Bambino]

@dgilbert2 What tariff are you on? Was your contract taken directly with O2 or with a third party? Do you know that you can keep an eye on your spending on your MyO2 page?

[dgilbert2]

I took out my tariff 12 days ago, O2 1000 24M 3GB from CPW.

Yes, I am aware of the MYO2 app for keeping an eye on things, but that can only provide retrospective information.

Why offer me something (which is a really helpful cost free option) and then not be able to provide it. I see no exclusions on the linked web page above.

[MI5 Level 94: Supreme]

As I said, call again and speak to a different operator.

[dgilbert2]

@MI5, just tried again, same result. Apparently its only for contracts post 1st October. Seems so silly, especially when mine is only 12 days old. 

[MI5 Level 94: Supreme]

Ah i see. Yes I knew it was new but wasn’t aware of the date thing. Sorry mate.

[Bambino]

@dgilbert2 Spending caps from O2 are very new. First time I'd heard of it. Until now, no one had that option at all. Having your contract though CPW may be an obstacle, so you'll need to speak to customer service to clarify this. If you're that worried about your spend, checking your MyO2 on a daily basis is hardly retrospective. If you check at the end of the day, you'll know where you are for the next so you can adjust.

[jonsie Level 94: Supreme]

We have a;ways wanted caps on minutes and texts but this s so new that it's little wonder customer service know diddly squat about this. I'm on contract and have never rrceived auch a text but it would be very helpful for parents to be able to place a cap on their children/s usage.I await the text......                  i'

[MI5 Level 94: Supreme]

O2 moving with the times ?