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Spend Cap

murdof
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Hi,

 

I have enabled spend cap at £0 / month extra (it shows as a bolt-on on my O2 account), but I can still make international calls. 

I just let it ring and hang up to try - I don't want to actually call somebody and they pick up to find out that O2 cap doesn't work.

 

So what would happen? The call would be answered and then dropped and I would be charged £1?

 

Is there a call barring code (international calls) that I can use to bar international calls or I have to call customer services?

 

I have a 3 connection as well and I can enable spend cap online and I have the barring code (0000) to enable call bars. Why doesn't O2 follow standard practices? Call barring was introduced in 1992 with GSM...

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Anonymous
Not applicable

@murdof Speak to customer service but if you don’t want to call internationally then simply easy enough don’t dial international numbers 

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jonsie
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You need to call customer service to have the international bar on your account.

Also ask them to place a bar on 'charge to mobile'.

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murdof
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I have a dual SIM phone (OnePlus) and I want to make calls from the international SIM card.
I have already called by mistake twice and I have paid more than £60 because of my mistake.
I expect O2 to offers tools that other provides do in order to help me not get overcharged.
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MI5
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The default sim pin for o2 is 0000 too.
Call barring should be an option in your phone settings, at least it is on Android.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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murdof
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Jonsie what is charge to mobile bar?
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jonsie
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Cleoriff
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@murdof

All bars explained here

https://community.o2.co.uk/t5/Pay-Monthly/Snack-Games/m-p/1112166/highlight/true#M146903

  • Bar all Direct to Bill Debits (as above)
  • Premium Bar (calls to premium numbers, 090, 070 etc.)
  • International Bar (bars calling out from UK)
  • Adult Bar (stops 18+ services access for web)
  • Bar all inbound calls when roaming outside UK
  • Bar all outgoing international calls (blocks calls from UK to overseas)
  • Bothway bar (blocks calls in and out)
  • Chat bar (blocks over 18 chat services)
  • Class 9 bar (block when arrears)
  • GPRS bar (blocks data)
  • IMEI Bar (phone's serial number blocked and blacklisted)
  • Incoming call bar (calls inbound are blocked)
  • Outgoing call bar (calls outbound are blocked)
  • Roaming bar (Can't use phone outside UK)

 

The top two are relevant to scams

*The Game Is On*

Girl in a jacket
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EmilieT
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Hi @murdof, did you get a chance to look through the suggestions above? Have any of them helped you already or do you need some more advice?

Access for You: Registration - Find out how to register for our Access for You service.
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Message 9 of 11
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murdof
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I haven't done anything cause I haven't had the time.

 

I didn't get a reply on this:

So what would happen? The call would be answered and then dropped and I would be charged £1?

 

If the spend cap works as intented then I wouldn't need the call bar and then remove it again when I travel.

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