Speaking to someone about a bill

[Craig5]

I need to speak to someone about my bill

[Elle77]

I need to postpone my bill payment by 1 week. How do I dothis with all lines if contact down?

[Craig5]

Same here need to pay a week late can’t get hold of anyone

[jonsie]

Your phone will still get restricted automatically as no one has the relative skill to override the system. You will need to call again to be reconnected

You need to call O2
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[O2Stacey]

Hi @Craig5 @Sandrabbit99 @Elle77 

You'll need to contact the payment management team . You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Hope this helps

Stacey  

[Sandrabbit99]

Please can I get a call back about my phone bill please 202 doesn’t help at all

[MI5]

@Sandrabbit99 

No one will call you from here.

All numbers we know here Guide: Coronavirus Community Help and Support 

[shazjack]

I urgently need to speak to someone about my bill.  You can't ring them the number goes to top up.  I have written but they are not replying to letters and I have emailed but got a repy to say they are not dealing with emails. Thing is they are quick enough to cut my phone off due to overdue payment. 

[MI5]

@shazjack 

Live chat is working intermittently, try them http://www.o2.co.uk/contactus

[shazjack]

OK thanks will do.