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Level 1: Joiner
Posts: 2
Registered: ‎02-02-2021

Speaking to an agent

[ Edited ]

Is it me, or is 02, the worst company ever to speak to an agent, they warn you that it'll take a while and then you have just endless menu after menu of which nothing resorts actually speaking to a human being. 

 

Your menu wants makes me want to leave 02, why is it so hard just to put forward how to speak to another human being, I don't mind waiting!!!!

Posts: 117,666
Topics: 576
Solutions: 16,538
Registered: ‎04-04-2012

Re: Speaking to an agent

@Georgeaw2409 

All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎02-02-2021

Re: Speaking to an agent

Thanks for that, it's hugely appreicated, I've had the same issue for almost two months and every time I ring them I just get annoyed and hang up!

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Posts: 117,666
Topics: 576
Solutions: 16,538
Registered: ‎04-04-2012

Re: Speaking to an agent

We can all feel for you mate Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 43: Bright Spark
Posts: 2,624
Registered: ‎04-04-2012

Re: Speaking to an agent

@Georgeaw2409

Let me tag @O2Thomas and @O2Simon

As they may be able to help you.

And not by a long way are o2 the worst, try Virgin Media...
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
O2 Support
Posts: 47
Registered: ‎06-07-2020

Re: Speaking to an agent

Sorry about your experience @Georgeaw2409. I will private message you now.

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Level 1: Joiner
Posts: 10
Registered: ‎19-02-2021

Re: Speaking to an agent

[ Edited ]

I am having the same issue, the bloody bot leads me thru various menus and then says 'Bye'!  Phoned several times in a row...

 

But yeah, Virgin are the nadir of all CS as far as I'm concerned  rage  Hate them with a passion! O2 are doing their very best to compete for that booby prize though...

 

Edit:  I followed the steps as outlined above (option '7' etc) - useless: Just the option to select '1' for urgent inquiry & if you don't select anything it's "Please go online blah blah" then  'Bye'... again.  Marvelous rolling eyes