Spam/fraud

[DivaDiva]

Has anyone else received a message from +44 7376 344419 asking to update your information online?

[Staceyb]

Just received a text message 07957497015
O2:We were unable to process your latest payment. In order to avoid fees, please update your information via: [link removed for safety]

I clicked stupidly and entered details but all links take you back to page. Iv immediately changed my password

[TallTrees]

Hi there @DivaDiva
Welcome to the o2 community forum!
I'll bet it's a SCAM
Best not to respond don't click links.

[MI5]

@DivaDiva @Staceyb 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

[Bills69]

I received a message saying that they were unable to process my latest payment with a link to click.

It came from 07903 418647 so I assume this is a scam.

My o2 payment went through as normal days ago.

[MI5]

@Bills69 

Advice as above.

[SpuddyTater]

I've had the same.

[TP02]

Just had the same message from +44 7957 497 427

I have also changed my password but it looked convincing.

[MI5]

No matter how convincing it looks, O2 will never text from a mobile number @TP02

[Cyprusgirl]

I've just had one of these. I'd only checked my bank statement on Fri so knew my payment had gone out. Checked on my 02 and sure enough my bill clear. Came on here to see if I can report it to O2.