Spam Messages: can I get my money back?

[Anonymous]

I have recently been receiving spam messaged from 69877. At first I just deleted them without reading them. However, today I read one that stated I am subscribed at £3 per week. I texted stop and received confirmation. Though I fear this is a scam to reverse charge me.

I don't know how I subscribed and certainly did not opt to do so. I searched on google and the number has been reported.

I have been charged by O2 for receiving these unwanted texts last month and this month, and wondered if I can claim this money back?

Thanks in advance.

[perksie · Accepted solution]

You can try and get PhonePay Plus to recover this for you, or contact the company sending them, O2 are not responsible:

http://www.phonepayplus.org.uk/

[MI5]

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-...

[jonsie]

These type of messages are controlled by PhonepayPlus

Follow the advice on their website.

More info on the company here :

http://www.phonepayplus.org.uk/Number-Checker/Check-a-Number-Results.aspx?ncn=69877

[Anonymous]

Thank you. I have submitted a complaint form.

I find it somewhat ludicrous that O2 are not responsible in any way. They are the service provider after all.

Anyway, thanks again.

[MI5]

Exactly, they provide a service - It's your responsibility how you use it......

[perksie]

They're only handling the charges, they didn't create them.

[Anonymous]

I accept it is my responsibility how I use it, but these messages were unwanted, I did not subscribe to the service offered and only in the past hour received a message saying I am being charged. Therefore, I am not responsible for these charges. Now that I do know, I am trying to rectify the matter.

once again, thank you for the advice, but the 'it's your own fault' attitude is unhelpful.

[perksie]

It is not your fault but neither is it the fault of O2, the company that sends out this rubbish must accept responsibility.

[MI5]

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@Anonymous wrote:
I accept it is my responsibility how I use it, but these messages were unwanted, I did not subscribe to the service offered and only in the past hour received a message saying I am being charged. Therefore, I am not responsible for these charges. Now that I do know, I am trying to rectify the matter.

once again, thank you for the advice, but the 'it's your own fault' attitude is unhelpful.

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I already posted you a link with all the info you needed - How was that not helpful?

My response was to your comment that you felt O2 were responsible, so we'll agree to disagree and leave it at that.......